Contact Us

We’re Here to Assist – Contact NestOrae

At NestOrae, your trust means everything to us. We want every step of your shopping experience to feel smooth, reliable, and enjoyable. Whether you are exploring our collection of personalized décor, checking on an order, or seeking clarification about our policies, our customer care team is here to provide clear, prompt, and friendly support.

How We Can Help

Product Guidance: Need details about product sizes, finishes, or personalization options? We’re happy to provide information so you can make confident choices before placing an order.
Order Support: If you’d like to verify your order status, update personalization details, or make adjustments, contact us right away for assistance.
Shipping & Delivery: Have questions about shipping schedules, delivery timeframes, or tracking updates? Our team will provide accurate information so you know exactly when to expect your package.
After-Delivery Assistance: If your order arrives with damage or does not match the description, notify us within 7 days of delivery, and we will resolve the issue promptly with a replacement or refund.
Returns & Refunds: For complete information about return eligibility and procedures, please refer to our Refund & Returns Policy or reach out to us directly.

Customer Support Hotline:
+1 719-635-5900

Email Support:
support@nestorae.com
We respond to all emails within 24 business hours.

Business Address:
15777 James Gate Pl, Monument, CO 80132, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

Monday – Saturday: 8:30 am – 7:00 pm (EST)
Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.

Helpful Tips for Reaching Us

Always include your order number (if available) along with a detailed explanation of your inquiry for the fastest support.
For personalized products, please reach out within 12 hours of placing your order if you need to make changes.
For urgent matters—such as incorrect personalization or delivery issues—call our customer support line during business hours for immediate help.

Our Commitment to You

Personalized Service: Every inquiry is handled individually by a real person—never an automated response.
Accuracy You Can Trust: All information displayed on our website regarding products, pricing, and personalization options is regularly updated and reliable.
Transparency: We are upfront about our processes, costs, and timelines so you always know what to expect before, during, and after your purchase.

✨ At NestOrae, we believe that excellent customer service is as important as the products we create. When you contact us, you can count on clear communication, careful attention, and solutions tailored to your needs.